We're here for you no matter the issue. Select the category that matches your problem below, or search directly.
Go to the right section based on the type of issue you're facing
Jili com's support team speaks Bengali. Reach out through any channel — you'll usually get a response within 5 minutes.
Jili com supports all major mobile banking services in Bangladesh, making deposits quick and convenient.
Log in and tap the "Deposit" button. Choose your preferred method — bKash, Nagad, Rocket, or bank transfer.
Enter the deposit amount (minimum ৳500). Send the money to the merchant number shown.
Copy the transaction ID and paste it into jili com's form. Your balance should update within 2 to 5 minutes.
Warning: Only send money to the merchant number shown on jili com's official page. Payments sent to third-party numbers cannot be refunded.
Withdrawals typically take 15 minutes to 2 hours. KYC verification is required before your first withdrawal.
Placing your first bet? Betting on jili com is simple. Just follow the steps below.
Cricket, football, tennis, or kabaddi — head to whichever sport interests you.
Click on your preferred match in the event calendar to view the available odds.
Win, draw, or loss — click the odds for whichever outcome you believe in.
Enter your stake in the bet slip, check the potential payout, and tap "Place Bet".
It's not uncommon to run into minor issues while using an online gaming platform. But when those issues aren't resolved quickly, the whole experience suffers. jili comThat's exactly why the Help Center was built — so you're never stuck, and can get back to enjoying yourself.
The most common issue players face is with deposits. Many send money via bKash but don't see it reflected in their balance. This usually comes down to one of two reasons — either the money was sent to the wrong merchant number, or the transaction ID was never submitted. Every deposit on jili com requires a transaction verification form to be filled out — without it, the funds won't be credited automatically. Knowing this upfront resolves the majority of deposit issues on the spot.
A common question about withdrawals is: how long does it take? On jili com, transfers to bKash and Nagad typically arrive within 15 to 60 minutes. Requests made after midnight may be processed the following morning. KYC verification is mandatory before your first withdrawal — it takes a little time upfront, but once completed, all future withdrawals go through much faster.
Missing bonuses need a bit of explanation. On jili com, bonuses are usually credited within 5 minutes of a deposit. If yours hasn't appeared, you can claim it manually from the "Promotion" menu. Note that some bonuses require you to play specific games or wager a set amount — until those conditions are met, the bonus stays locked.
For account-related issues, jili com's live chat is the fastest way to get help. Support agents speak Bengali and typically respond within 5 minutes. Identity verification, number changes, account recovery — all of it can be handled right through live chat.
Games not loading or apps crashing on mobile are common issues. In most cases, clearing your browser cache or switching to a different browser fixes the problem. On older Android devices, try Samsung Internet or Mozilla Firefox instead of Chrome.
Jili com believes entertainment should be enjoyable, not stressful. That's why we offer several self-control tools that you can set up yourself.
If gaming feels like a source of stress rather than enjoyment, take a break. Responsible Gaming You'll find more information on the page.