Where your personal data goes, how it is used, and who can see it — all your questions answered honestly, right here. Your information is completely safe at jili com.
The Core Pillars of jili com's Data Protection Framework
Every transaction and login is secured with 256-bit SSL/TLS encryption. Even if someone intercepts the data in transit, they cannot read any of it.
Your information is stored on secured servers with no possibility of unauthorised access. Firewalls, access logs, and real-time monitoring are all active on our servers.
Only designated jili com staff directly responsible for delivering your service can access your information. Every access is logged.
Our systems are audited by a third-party security team twice a year. Any vulnerabilities found are addressed immediately.
Jili com never sells your personal information to advertisers or marketing companies. Your data is used solely to improve your experience.
You can request to view, correct, or delete your information at any time. jili com typically responds to such requests within 7 business days.
In short: jili com collects your data solely to provide better service — not to sell it. Read this policy to understand exactly what information we collect and why.
Jili com (jilicom.im) has prepared this Privacy Policy to give you a clear picture of how your personal information is collected, used, stored, and protected. This isn't a dense legal document — it's written in plain language, for you.
Please read this policy before using any jili com service. Continued use of the platform will be taken as your acceptance of this policy. If you have any concerns, contact us at support@jilicom.im.
This policy applies to jili com's website, mobile app, and all digital services.
Jili com only collects information that is strictly necessary. Asking for unnecessary data goes against our policy.
| Data Type | What's Included | Reason for Collection |
|---|---|---|
| Identity | Name, date of birth, NID number | Age Verification & KYC |
| Contact | Mobile Number, Email | OTP, Notifications |
| Financial | BKash/Nagad number, transaction history | Payment Processing |
| Device | IP address, browser, OS | Security & Fraud Prevention |
| Usage | Game history, betting logs | Service improvement, responsible gaming |
We never store your full bank account number, card number, or PIN. All payment processing is handled directly through payment gateways.
Jili com uses your information for specific, defined purposes only — never beyond that.
The purposes for which we use your information:
If you no longer wish to receive promotional messages, you can turn off notifications in your settings or let our support team know. We never send marketing messages without your consent.
Jili com never sells your data. However, it may be shared with third parties in certain limited circumstances:
Outside the cases listed above, jili com does not share your personal information with anyone without your consent.
Every third party we work with is bound by a strict Data Protection Agreement (DPA). They may not use any information shared with them beyond its specified purpose.
Jili com uses cookies on its website. Cookies are small files stored in your browser that make your experience smoother on your next visit.
Types of cookies we use:
You can disable cookies through your browser settings. Please note that turning off essential cookies may cause some features of the site to stop working.
Jili com does not retain data beyond the specified retention periods:
Once the retention period expires, your data is securely deleted or anonymized.
Jili com believes every member should have full control over their own data. Your rights include:
To exercise any of these rights, email support@jilicom.im. jili com typically responds within 7 business days.
Requests to modify or delete your information will not be processed until your identity has been verified — this is purely for your own security.
Jili com strictly enforces an 18+ policy. Collecting or storing information from anyone under the age of 18 is strictly against jili com's policy.
If a minor has accidentally created an account and we detect it, the account will be closed immediately and all associated data will be deleted.
If a parent believes their child is using jili com, please contact support@jilicom.im immediately.
Jili com uses industry-leading security measures to protect your information:
Remember — jili com will never ask for your password, OTP, or payment PIN by phone, SMS, or WhatsApp. Any such contact is always a scam attempt.
Jili com may update this Privacy Policy as needed. Members will be notified of any significant changes via email or platform notifications.
The date of each update will be noted at the top of this page. Continued use of the service after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or concerns, please contact us at:
Last Updated: January 2026. Next scheduled review: July 2026.
We protect your privacy not just in words, but in everything we do every day
You can permanently close or temporarily suspend your jili com account. To permanently close your account, send an email from your registered email address to support@jilicom.im with the subject line "Account Closure Request".
For a temporary suspension (e.g., if you'd like to take a gaming break), simply let us know via live chat — accounts can be suspended for anywhere between 1 week and 6 months.
Before closing your account, make sure your balance is zero or fully withdrawn. If you have a valid balance, we will help you withdraw it before closure. Accounts are closed within 48 hours of receiving the request.
In most cases, once a valid Transaction ID is submitted, your balance is updated within 5 to 15 minutes. During peak hours (7:00 PM to 11:00 PM), it may occasionally take up to 30 minutes.
If more than 30 minutes have passed, please first confirm: Did you submit the Transaction ID correctly? Does the transaction show as "Completed" in your bKash app?
If the balance still hasn't arrived, contact us via Live Chat and share your bKash transaction ID and a screenshot. Our support team typically resolves the issue within 30 minutes.
Security, transparency, and service in your language — come see the difference at jili com.